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Read Our Terms Before You Open an Account

These Terms & Conditions form the binding agreement between you and temposlot link the moment you create an account and access our lobby.

Applies to all account holdersCovers DANA, OVO, GoPay & QRIS depositsUpdated when policy changesGoverned by applicable jurisdictionContact support for any clause question
temposlot link Read Our Terms Before You Open an Account
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Browse Our Policy Support Channels

If any clause in these Terms & Conditions is unclear, our policy support team is reachable around the clock.

Live Chat Reach our compliance-trained agents via live chat 24 hours a day, 7 days a…
Email Support Send detailed term enquiries to our policy inbox and expect a written response within…
In-Account Ticket Open a ticket directly from your account dashboard under Settings — Help — Terms…
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Switch to a Secure Account the Right Way

Understanding how we protect your data and manage your account under these Terms & Conditions helps you make informed decisions.

Data Handling

We collect only the account data required to verify your identity and process your DANA, OVO, GoPay or QRIS transactions. We do not sell your data to third parties, and we do not share it beyond what the applicable jurisdiction requires us to disclose.

Cookie Policy

Our site uses functional and analytics cookies to keep your session active and to measure which lobby sections you visit most. You may adjust cookie preferences from the footer settings link at any time without losing your account data.

Account Security

Every account is protected by two-step login verification. If we detect an unfamiliar device or location — such as a login outside your usual Semarang region — we send an immediate verification request to your registered email before granting access.

Data Retention

We retain your account records, transaction history and support ticket logs for the period mandated by the applicable jurisdiction. Once that retention window closes, we delete or anonymise your data in line with our internal data lifecycle schedule.

Who to Contact for Data Requests

To request a copy of your stored data, correct inaccurate records, or ask us to delete your account history, contact our data officer via the in-account ticket system or by email. We acknowledge all data requests within 48 hours.

Requesting Term Changes

If you believe a clause in these Terms & Conditions has been applied incorrectly to your account, open a formal review request via email with your account ID and the specific clause number. Our review team responds in writing within 5 business days.

Open Answers to Your Terms Questions

The questions below reflect what account holders ask most often when they first read through the Terms & Conditions. If your question is not covered here, reach us via live chat or the in-account ticket system for a direct, written response.

The terms apply from the moment you complete account registration and click to accept them. Every subsequent login, deposit via DANA, OVO, GoPay or QRIS, and withdrawal request is governed by the version of the terms active at that time.

We send an in-account notification and an email to your registered address before any material change takes effect. We also date-stamp the current version at the top of this page so you can always check when the terms were last revised.

Open a formal review request via the in-account ticket system and cite the specific clause. Our review team will respond in writing within 5 business days. If the disagreement cannot be resolved, the terms direct you to the applicable dispute resolution process for your jurisdiction.

Yes. Certain features and obligations depend on local law. Where a clause conflicts with legislation in your region, the local law takes precedence. We recommend reviewing the jurisdiction section of the terms relevant to your area.

Send a data access request via the in-account ticket system or by email. Include your registered account ID and the specific data categories you want. We acknowledge all requests within 48 hours and deliver the data package within the timeframe our retention policy sets.

We may suspend an account if we identify activity that breaches these Terms & Conditions, including attempts to circumvent deposit verification or misuse of the QRIS or GoPay payment rail. We will notify you by email and give you an opportunity to respond before any permanent action is taken.

You are responsible for keeping your registered name, email address and payment method details — including linked DANA or OVO accounts — current and accurate. Inaccurate details may delay withdrawals or trigger an identity verification step under our standard account-security process.